SHIPPING POLICY
Items are pre-order only, please allow up to 8 weeks, from date of payment, for delivery. The customer shall pay the invoice in full and in cleared funds at the time of placing the Order. Time for payment for the Goods is of the essence and we shall not proceed with the processing of the Order or the delivery of the Goods to you until all amounts payable to us by you are paid in full.
The goods will be delivered to you as soon as reasonably possible and in any event within twenty (20) Business Days of the dispatch date. If you do not receive the goods within this period of time, you shall immediately notify us.
Shipments are arranged via UK Royal Mail for all UK orders. A shipment confirmation email will be sent to you after the order has been shipped.
All international orders are shipped via different international couriers, ensuring a faster delivery and more reliable. For orders in the US, Canada and Australia, we ship using DPD for a 3-6 (working) day delivery. Please note, DPD require a signature and therefore cannot deliver to PO Boxes.
Due to certain regulations we cannot ship any jewellery products into the Russian Federation.
When you request a delivery to be made outside the UK or the European Union, the Goods may be subject to tax or customs duty over which we have no control and you shall be solely responsible for paying such tax to the relevant entity or authority.
Please note not all European countries are part of the EU.
Goods will be delivered to the address provided to us when placing your Order or to such other location as you tell us in writing. For all international orders, please provide the full address in English.
We shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
It is your responsibility to ensure that when you purchase Goods, you are not breaching any local laws or rules applicable to you and that may apply in the designated place of delivery. Should a legal restriction or embargo apply in relation to the Goods ordered by you (including where Goods are delayed by customs or import restrictions in the country where you have requested delivery), we may not be able to deliver the Goods to you and we will not be responsible for any loss, cost or damages as a result. In that case, you will still have to cover the Charges.