PRIVACY POLICY

Léa Rochard is committed to protecting your privacy and fully respects your desire to understand how your information will be handled and used. Léa Rochard will ensure that all relevant legislation is complied with when handling any of your personal information.

This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be used and stored by us. Please read it carefully to understand our practices regarding your personal information and how we will treat it.

References in this Privacy Policy to “we”, “us” or “our” are to Léa Rochard.

What personal information do we collection from you and how?

We collect and use information about you to ensure that we can continue to provide you with a luxury retail experience. Accordingly we may collect the following information about you:

Information that you provide by filling in subscription or enquiry forms on our website www.learochard.com. Such information provided at the time of registering to use our website or requesting further services including, for example, name, home and/or business address, email address, telephone number, demographic information such as age and/or other information that may identify you as an individual. We may also ask you for information when you make an enquiry or when you report a problem with our website.
If you contact us, we may keep a record of that correspondence.
When you conduct a transaction with us, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Details of your visits to our website including, but not limited to, traffic information, location information, weblogs and other communication information, whether this is required for our own billing purposes or otherwise and the resources that you access. We collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you make a purchase, we will collect necessary information about to ensure we can fulfil your purchase, along with such other information as you may knowingly and voluntarily provide. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions or to comply with anti-money laundering obligations. Where you purchase products from Léa Rochard that will be delivered or collected at a later date, we will need to take additional contact details and delivery information from you so that we may complete your purchase. We may use third party couriers to deliver your purchase and will need to share your contact information with them for this purpose.
Your privacy is important to us. We maintain physical, electronic and procedural safeguards to protect your personal information.

How this information may be used, including anyone it might be shared with.

We may use your personal information that you provide to our website, for example, to respond to your requests and to provide you with our product offerings. We may also use your personal information to maintain our internal record keeping for internal marketing or other purposes. In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products and events sponsored by us that we think might interest you.

We may disclose your personal information to third parties in certain circumstances, namely:

We may employ other companies and individuals to perform functions on our behalf. Examples include delivering products, sending postal mail, analysing data and providing marketing assistance. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection legislation.
In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
If our or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety, or those of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may also disclose such information to government authorities, and to other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our website, or anyone else that could be harmed by such activities. Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights.
We do not routinely share information outside of the European Economic Area (EEA). If it is ever necessary to do so, we will only do so with the relevant protection in line with the requirements of data protection legislation.
Our server automatically collects information about your server’s internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your internet service provider whenever you’re on the internet. When you request pages from our website, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on our website; the website you visit after our website; the ads you see and/or click on; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on our website or a referral site; and other web usage activity and information logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our website. Such information may also be used to gather broad demographic information, such as country of origin and internet service provider. Any or all activities with regards to our website usage information may be performed on our behalf by our service providers.
To provide and operate the Service.
To provide our Users with ongoing customer assistance and technical support.
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

Marketing Opt-in Provision

When you make an enquiry or a purchase with us, you will be given the option to opt-in to receive marketing communications. We will only send you marketing communications where you have consented to receive them and using your preferred channels of communication.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Léa Rochard.

At all times we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you choose to do so. Any e-mail we send you will contain an automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the directions in the e-mail. Alternatively you can change your preferences or opt out of all emails or other communications by contacting us by email at info@learochard.com.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send marketing campaigns and / or updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@learochard.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@learochard.com.

Back to Our Policies